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How PriDE used expert communication to get contract mobilisation right for Defence Estates

PriDE is a joint venture formed by Interserve Defence Ltd and Southern Electric Contracting (SEC). The consortium was awarded the MoD Defence Estates Regional Prime Contract for London and the South East early in March 2005. PriDE's aim is to support military capability by delivering sustainable maintenance and key capital works solutions to the defence estate. Twist has been working with PriDE since 2005...

Helping Sodexo to create a powerful exhibition presence – against the clock

Every year Sodexo, the food and facilities management service provider, holds a five day internal conference for its managers. This is an important event in the company calendar, with over 200 leaders, staff and VIP guests visiting each day. The exhibition is designed to improve awareness across the business of what each division does, in order to promote cross-selling.

Lee Brown, Operations Manager of the Facilities Management arm, was tasked with...

"We have worked with Twist Consultants since early 2005. They supported us throughout the new contract mobilisation, helping to develop understanding of the new contract amongst both our employee and customer teams. We continuously faced tight deadlines and a constantly changing brief but Twist Consultants has consistently managed to exceed our expectations. This has supported our business, helping to develop an engaged and educated workforce with consistent, high quality communications tools."

Chris Colley, Contract Director, South East Regional Prime

"We needed to clearly understand what our customers and staff thought about our business before we could really establish the most effective strategy. Twist Consultants carried out an efficient and effective research process for us that delivered the results we needed within very short timescales. We subsequently used the results to inform a number of aspects of our business strategy and tactics."

Yash Kapila, former MD, Erinaceous Managed Services

"Having worked with Twist Consultants on a previous contract, I knew that they delivered results to meet the communications challenges that a contract mobilisation presents. To challenge their expertise, we presented them with an added element in this contract - we were introducing a new brand identity as well as a new contract and way of working. Twist Consultants met this challenge, working with us in developing an effective communications strategy as well as designing and rolling out the new brand. We had a new brand as well as appropriate tools in place to help our workforce understand their new roles from day one."

Mike Owen, Business Development Director, Interserve

"The team from Twist Consultants invest time in thoroughly understanding our business and what we really want to achieve. They do this, not only by absorbing information, but by constantly challenging the brief and parameters we set them. Most importantly, they relate activities to the overall business strategy which gives us highly relevant communications materials.

Having worked with the Twist Consultants team over a number of years, their flexible approach with a real focus on quality has added huge value to our business."

Daren Bell, Director of Operations, Sodexo FM

"We found working with Twist Consultants to be both insightful and of real value to our business. In a fast-growing service business like ours, keeping our teams aware of and aligned with progress on our strategy and business objectives is absolutely critical. We have since implemented several of the ideas proposed by Twist Consultants which has helped to improve engagement with our teams and given us ideas for alternative ways to develop our strategic communications."

Philip Mossop, Development Director, the green house