The Twist people change manifesto
People are at the heart of any business change and deserve to be the priority. It’s never just the process or the technology. Leading change from a people perspective can only be good for the everyone in the organisation, for the business and the bottom line.
How to get transformational results through change:
start with people
The people impacted are the most important part of any change but they're so often overlooked. Whenever you're leading change, always starts here.
remember, change is personal & emotional
Remember what it was like when you last went through a big change? Your employees are no different. Put yourself in their shoes. How would you feel if you were going through that change?
don’t focus on the shiny stuff
Technology is never the answer by itself. Think about people first, and what they may need to get through change.
Whatever you think may be the challenge at the outset – process, tools, technology or people – you could be wrong. Never be afraid to ask questions.
speak in language people will understand
Forget management textbook talk. Use stories. They are an age-old way of making sense of the world. Good stories, told in conversation beats emails, hands down.
think about your people
Ambiguity, uncertainty and poor communication can cause stress. Give them access to tools and techniques to help them through it.
bridge the gap and don’t be distant
Talk to people in the right way. Conversations are the life-blood of successful change.
Don’t lose the sight of the day-to-day and what really matters to people.
As well as the words you hear, try to tune into what isn’t being said. It makes all the difference.
ask the right questions
And get to the point.
Be your organisation or project conscience.
Listen, play back what you’re hearing, be honest – even if that’s sometimes hard.
keep the vision alive
When change is tricky or lasts for a while, you’ll need a drumbeat to keep people motivated.