Welcome to Twist Consultants
As you can imagine, support services organisations - particularly facilities management and waste management businesses, such as Interserve, Sodexo and Veolia - face a wealth of tricky issues. They often have:
- Teams of remote employees often with limited access to technology who are frequently the face of the business to the customers - drivers, maintenance and customer service staff.
- Demanding and complex clients in both the private and public sector.
- The challenge of keeping on top of a host of legal and regulatory issues in Health and Safety, Quality and Sustainability whilst maintaining excellent customer service.
We find that employees are more motivated, focused, productive, less likely to leave and your clients are also happier. We have also found that improved communications leads to indirect cost reductions – when employees are clear what's expected of them, less time is taken up with managing and fixing problems.
We help our clients to deliver maximum value.
Employee Communications
Communications within an organisation – or a lack of it – can make or break a contract, team or an entire organisation.
Change Communications
You can't ignore it – change is a constant...
Supporting Learning & Development
Communications tools that really help to reduce indirect costs.
Retaining Customers
Communications that supports great customer relationships.
Delivering The Message
We help businesses to get the right message across, in the right way at the right time, to the right people.
Measuring Progress
Measure what you treasure to improve your business performance.