Welcome to Twist Consultants

Working primarily with support services companies – including facilities and waste management businesses like Sodexo, Interserve and Veolio – we help them to find ways to improve their value through powerful communications.

You can imagine how businesses like these can struggle to communicate with a multitude of different audiences across their businesses. They have teams of remote employees, often with limited access to technology in the workplace but are frequently the business face to the customer – be they drivers, maintenance or customer service staff. They also often have demanding and complex clients in the private and public sector. And they face the challenge of keeping on top of a host of legal and regulatory issues in Health and Safety, Quality and Sustainability, whilst maintaining excellent customer service.

We help these businesses to communicate with their employees and clients in the right way. This builds trust in the business, with employees knowing what's expected of them and where they fit so they deliver the service the client really wants. And clients have clear expectations of the service they are getting and the benefit they are receiving from that service.

We find that clients are happier and employees are more motivated, responsive, productive and less likely to leave. We've also found that better communications leads to indirect cost reductions – when employees are clear what's expected of them, less time is taken up with managing and fixing problems.