Photo by  Skitterphoto

Photo by Skitterphoto

reducing disruption during change for a world-leading support services business. 


Industry: Support Services

Project: Transition and transformation programme

Challenge: Creating the communication strategy and plan to engage over 800 new employees who were TUPE-transferring from another organisation, with the aim to minimise disruption to customer delivery. This included designing communications workshops and induction approaches. Once the strategy was agreed, then over-seeing the delivery of the strategy, setting up the Business As Usual communications teams and coaching the new Communications Manager.

Type of service: Change communications strategy support, coaching


Jo works hard to understand your business and quickly gets integrated. She asks the right questions and there’s no pretence. She cut through all the jargon…Effective communications ensured we were all at the same step, at the same time, at the same speed, with the same understanding.
— Contract Director