The long-running scandal at the UK’s Post Office, where a technology solution didn’t work as planned, resulting in the wrongful prosecution of hundreds of sub-postmasters, could have been avoided. There are so many lessons to learn from this but a people-first approach to change could have averted the worst of this disaster. Here are just a few straightforward principles the leadership could have followed for a very different result…
Read MoreThink carefully about what you’re not saying when you communicate in organisation change
When we communicate during organisation change, our focus often goes on the words we’re going to say. But, we. need to consider what we’re not saying too - and that includes our digital body language. What do we need to think about?
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