Words are incredibly powerful. They can spark emotions almost immediately, help to paint pictures, tell stories and create connections - and break them. When they are used in situations of change, they can be even more powerful.
Read MoreMy six lessons about big change from the very odd year of 2020
I had great plans for 2020 but when Covid hit, like so many others I had to regroup. Since March, I’ve learned so much but I’ve distilled all that education into six key things that I’m going to take forward into 2021, all with the aim of making big change better for people. What have been your takeaways from this very odd year?
Read MoreBook review - The Promise That Changes Everything
When we interrupt people when they’re speaking, we interrupt their thinking and so ultimately, their intelligence. This book is packed with examples of the impact that interruption can have and why good listening is so important.
Read MoreFive reminders from the other side of the world on how clear communication in times of change, can make all the difference
From my experience of communicating through any form of change, clarity in the messages we share and the way we share them, really makes all the difference,. Being clear helps people better understand what’s happening, what they need to do and what things mean for them. A recent example shared by my stepdaughter in New Zealand has been a timely reminder of how communicating clearly can make all the difference.
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